Frequently Asked Questions

The homeowner is responsible for the maintenance and replacement of their water service to the city's shut off. This connection is called the curb valve and is normally found in the tree lawn area of each building. It is recognizable by a black round metal disc with the word water across the top. The city will make repairs to the service on the "street side of this connection".

This falls under the duties of the meter department. Call the Utility office at City Hall at 330-335-2700 and tell them that you "need the water off at the curb". They will take your information and set up a time for a technician to do this for you.

If scheduled during the week and during normal working hours from 7 a.m. to 4 p.m. there is no charge. There is a charge if needed after working hours or on weekends.

Call the City Utility Office at City Hall  at 330-335-2700 and they will schedule a technician to come out and repair the meter. There is no charge unless negligence is determined i.e. continued freezing of the meter because it was not protected from freezing conditions, or if repair is needed after normal working hours, then there would be a service call charge.

During the day call the Water Distribution Department at 330-335-2830, City Hall at 330-335-1521, or the Water Treatment Plant at 330-334-1581 and, after working hours call the Water Treatment Plant or the Police Department. They will contact us and we will investigate.

Watermain breaks can cause serious damage to roadways, please do not assume that someone has already called. We make repairs to these main breaks as soon as possible.

The technician who investigated it will make all attempts to notify you as soon as they know whose responsibility it is to repair. You will be given a reasonable amount of time to make the repairs. If you fail to make such repairs in the amount of time given, your water will be shut off until you make such repairs.