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Our technician will assess the condition of your unit(s) when he arrives onsite for device installation. If there are problems that can be repaired or remedied, and that allow you to participate, the technician will explain the situation and your options, and you will be able to participate once the system repairs are completed by your HVAC contractor. (Our technicians are not allowed to make repairs for you.)
If there are fundamental or major problems with your system, which may include you having one of a few particular brands/models of systems that are inherently incompatible with the Peak Rewards equipment, you will also be notified of the situation, and what options, if any, exist for you to participate.